Refund Policy

Coco Japanese (hereinafter referred to as "this service") has established the following refund policy to ensure that you can use our lessons with peace of mind.

1. Cancellation before the lesson begins

• If you cancel at least 24 hours before the lesson begins, we will provide a full refund or reschedule the lesson.

• Cancellations made within 24 hours of the lesson starting time will not be refunded.

2. No-shows

• If you are absent without prior notice, no refunds or transfers will be made.

3. Cancellation or postponement due to circumstances of this service

In the following cases, we will provide a full refund or a make-up lesson.

• Instructor's ill health

• System failures and communication problems

• Other reasons attributable to the responsibility of this service
  

4. When there are unavoidable circumstances

If we determine that there are unavoidable circumstances, such as natural disasters, sudden illness, or significant delays in transportation, we will respond flexibly on an individual basis.

5. Refund Policy

• As a general rule, refunds will be made using the same payment method as used at the time of payment.

• Due to the specifications of the payment service, it may take several days for the refund to be processed.

• If a transaction fee is incurred, it may be deducted from the refund amount.
  

6. How to apply for a refund

If you would like a refund, please contact us at the address below, stating the date and time of the lesson and your name.

Coco Japanese
Email: info.cocojapanese@gmail.com

7. Changes to this Policy

This refund policy is subject to change as necessary.
The changes will take effect when they are posted on this website.

Establishment date: January 20, 2026
Coco Japanese